Here at the Dolby Hotel we want your time with us to be as safe as it is relaxed. That is why we have introduced measures to keep our guests and staff as safe as possible at this difficult time.
We have a cleaning station in our reception area providing hand sanitiser for our customers. Please use this when you arrive at the hotel.
When you arrive at the hotel, you will notice our new social distancing signage around the hotel. We ask that you observe these signs at all times (excluding emergency evacuations)
We have a queuing system in place for check in with floor markings to help you stay the appropriate distance apart.
We have added screens to our reception desk to protect you and our staff. We are also only allowing one party to check in at the desk at most times. For busy times we can use a second check in space at the side of our reception to keep numbers waiting to an absolute minimum.
It is now compulsory for face masks to be worn in all public areas of the hotel unless eating or drinking.
We have created a one-way system around the hotel.
We have limited access to stairs to one way and in corridors.
Don’t worry if you have more than one room in your booking, as always we will do our best to keep you as close to the rest of your party to reduce the need for people to move around the hotel corridors unnecessarily.
We ask that customers do not congregate in corridors or stairwells to help this one-way system work.
All our housekeeping staff at the Dolby Hotel are employed directly by us and as such have been able to react quickly and professionally to the current situation.
Housekeeping will not service your room daily during your stay, If you do wish for your room to be cleaned please use the 'Please Service Room' sign provided. Any additional items can be requested at reception as required.
We will change your linen to our usual standards, after the 3rd night, but only if the room is unoccupied.
Housekeeping will not enter your room at any time if you are in there. This is for your protection as well as theirs.
All out housekeeping staff have suitable PPE for use when cleaning your room and viricidal products effective against Coronavirus; certified to European standards EN1276 & EN14476 that will be used to ensure your environment is as safe as it is comfortable.
We ask that you try to keep areas of your room as clear as possible to allow housekeeping to clean and sanitise your room to the highest standard possible.
We will be limiting the items we place in your rooms.
Tea and coffee supplies can be collected from reception and you can come back at any time, night or day if you need more.
Toiletries can be collected from reception at any time, night or day.
There will be no breakfast buffet available for the time being.
We will have some breakfast options available and you may be asked to order the night before.
We will have limited availability for food and beverage service, during low levels of business we may not be able to offer any lunch/dinner food service.
Drinks can be collected from the bar area and taken to your room if you wish but we do not offer room service.
We have stepped up our already thorough cleaning practices. All areas of the hotel are regularly cleaned with viricidal products effective against Coronavirus; certified to European standards EN1276 & EN14476 to ensure you are as safe as is humanly possible.
We are currently wokring on a safe format for storing guest luggage, but where possible please try to arrive after our standard check in time of 2:30pm.
We hope these measures do not impact too harshly on your comfort during your stay and we thank you for helping us to make the Dolby Hotel a safe environment for everyone.